Frequently Asked Questions (FAQ's)

How can I track my order?

Once your order is shipped, you should receive a tracking link via email within a few days

Are there any shipping fees?

We offer free shipping for Smell Club Members. For most orders, a standard shipping fee applies.

Do you offer international shipping?

Currently, we only ship within the US and Canada.

Can I return a fragrance if I don't like it?

Yes, we accept returns within 30 days of purchase, provided the product is unopened and in its original packaging.

What types of fragrances do you offer?

We offer a wide range of fragrances including eau de parfum, eau de toilette, and colognes from various renowned brands.

Can I cancel or modify my order?

No. Once an order is placed, we begin processing.

How can I find the right fragrance for me?

You can use our fragrance filter tool on the website, which helps you select from thousands perfumes based on your preferences.

Do you offer samples?

Not directly. However, we run a monthly fun challenge where you receive a free mystery sample fragrance each month. To learn more visit guessthefragrance.com

Are your products authentic?

Absolutely. We source our products directly from the brands or authorized distributors to ensure authenticity.

What payment methods do you accept?

We accept major credit cards, see all accepted payment methods at checkout

Is my payment information secure?

Yes, we use SSL encryption to ensure all transactions are secure.

How do I make a purchase?

Simply add items to your cart and proceed to checkout where you'll provide shipping and payment information.

Do you offer gift wrapping?

We don't offer this service at the moment

Can I include a personal message with my order?

We don't offer this service at the moment

Do you have a loyalty program?

Yes, we have our smell club membership which offers benefits. Click the Smell Club link on the top menu to learn more

What is the shelf life of your fragrances?

Most fragrances have a shelf life of 3-5 years if stored properly.

How should I store my fragrance?

Store in a cool, dry place away from direct sunlight and heat sources.

How can I contact customer service?

You can reach us via the webform or by email. See Contact link at the footer of this website

Do you have a physical store?

Currently, we operate exclusively online.

How often do you restock products?

We restock popular items regularly, typically every 2-3 weeks.

Can I request a fragrance that is not listed on your website?

Yes, you can request a special order through our customer service.

Do you offer fragrance consultations?

Yes, we offer online consultations to help you find the perfect fragrance. Reachout to Customer Service

Do you offer wholesale pricing?

We offer wholesale pricing for bulk orders to businesses, submit a request to customer service.

How do I stay updated on new arrivals and promotions?

Subscribe to our newsletter or follow us on social media

How long does shipping take?

Customers typically receive their orders within 4-6 business days from the time of order placement, although on rare occassions it may take 1-3 days longer.